Locum International Group Frequently asked question on shipping

The Locum Paperless Office
FAQ
Frequently asked SHIPPING questions

1. How long will it take to get my goods - Handbooks, CMC Files, SOPs or Journals?
Most orders are shipped direct door-to-door to enduser within 3-4 business days from receipt of the payment, which means 72 - 96 hours from credit card or electronic bank transfer confirmation. Shipping (3-4 business days) is subject to a 'no error transactions'. We utilize registered, insured airmail or EMS courier for shipping as this is the most economical means. Our invoice guarantees next three business days for wire transfers and and pre-approved bank draft payments and 14 - 28 days for private checks (non bank drafts and wires)

Once shipped it usually takes between 3 - 7 business days to most parts of the world. Please note there are three world geographic zones and four shipping levels. Normal, Priority, FastTrack and Expedited Shipping.

2. Normal Shipping
Normal shipping means that your order goes into the shipping queue and is shipped when your order comes to the top of the dispatch list. There are several ways (see below) to speed up this shipping routine and at special peak, high volume times (Dec to March), the normal shipping process can slow down due to new editions..
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3. Priority Shipping
Your order is shipped if your firm registers for Priority Shipping. To register you simply have to fax a copy of your check payment or bank transfer to +1-561-431-2620. That's All - You have registered and you bypass all Normal shipping. It's as simple as that and well worth it. Of course we can streamline our orders when we know what's in the pipeline - so its good for us too.
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4. FastTrack Shipping - USD $ or Euro Bank Transfer Payments.
You can really FastTrack your shipments. Payment is in USD $ or Euro. This is very much faster than Priority Shipping.

To register for FastTrack you simply have to fax a copy of your bank-to-bank transfer documents to
+1-561-431-2620. That's All - You have registered and you bypass all Normal and Priority Shipping.
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5. EXPEDITED Shipping - For very urgent orders only
Your firm is first in the queue. You jump ahead of everyone, but there is an EXPEDITED cost to be the first name on the shipping list. USD $ is fastest payment procedure however there is an additional overhead cost of 10% expedited charges for immediate first-in-line shipment. This shipping method is for clients who wish to pay for very urgent orders that are required immediately and cannot wait.
Expedited orders for "Second Day" and "Next Day Air" shipping, are business days only.

To register for Expedited Shipping you simply have to fax a proof copy of your bank transfer documents to + 1-561-431-2620. That's All - Your firm has registered and you bypass all Normal, Priority and FastTrack Shipping. - | Quick Web Proforma Invoice |

6. Internationally Shipping and How Much Does it Cost?
International shipping is standard as our publishers are in Europe, Asia and the Middle East. It costs $65 - $75 per EMS air mailed handbook for 4.0 kg weight which represents the average handbook volume unpacked.
The shipping cost are $65 - $75 for postal weights of 2.1 - 3.99 Kg each and $75 - $99 for postal weights of 4.0 - 7.0 Kg each.

Note all Int. Journals titles and editions are mailed totally free of charge anywhere. Firms may register and insure journal subscriptions at a nominal cost to insure no mail loss or damage. Please click here to request an exact Proforma invoice.

We will provide you an exact invoice quote, based on an e-mail request of your chosen shipping levels, before we ship your goods, if you wish. Your final receipt will show exact costs

Your receipt will reflect the actual air shipping cost at the time of weighing and air shipping to the different postal zones. Please note that shipping and insurance estimations may change marginally from time to time, as postal rates change, and may occasionally differ very slightly from the initial e-mail quotation which comes off a fixed list.

All shipping is priority post, first class air mail when under 2 kg and by EMS courier when over 2 Kg and the parcel is insured for a 100% replacement, if lost or damaged.

Trans-shipment, rerouting demurrage charges, and natural disaster
Transshipments, on-route cancellations, or reroutes are not insured nor is freight covered for the re-shipment. Warehousing demurrage costs may range from $2.90 to $5.90 /kg/day when on-route for trans-shipment or on-route cancellations or shipping redirections occur or delivery cannot be achieved such as protocol or contract violations. Clients are responsible for these additional costs incurred by the shipper, shipper agents and/or publisher and other related transportation parties. Publishers, shippers and insurers are not responsible for damages accord directly or indirectly due to war, armed conflict or natural disasters, such as flood, water, wind, hurricane, tornado, earthquake and such other man-made or non-man made natural occurrences (Acts of God'').

Alternate Shipping Address
In the very rare cases where Locum Shippers cannot ship to a specific destination or address, purchasing clients are required to present an alternative USA or EU shipping address.

Note: On request we will provide you with an exact courier quote from EMS before shipping items, door-to-door for expedited courier orders.
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7. What is LIG credit / return / non-return or exchange policy?
All handbooks in perfect, unopened, resaleable condition (in the original shipping material), ordered in genuine error or duplicated, can be canceled, within 30 days of placing the initial handbook order for a prorate refund, less costs.
If you intend to return an unopened, unused handbook, you must first contact us for return and shipping instructions. International clients may e-mail Locum International Group for a Skype connection

Credit / Changes to Trading Conditions
We will access a credit less shipping, insurance and handling charges once the returns are accepted, inspected and processed (it takes about 3-12 weeks). When an entire set or sets of the 12 / 24 / 33 / 55 Handbook volumes or complete set or series is printed-on-demand (POD) then no returns are permitted and no claims are processed, as the order is a special request. Cancellations or order changes occurring during 'shipping-in-process', transit or while 'shipped in transit via bonded warehouses' would generate and require additional re-shipping, re-insurance and appropriate warehouse demurrage charges that occurred after changes to invoice activation terms and/or notification of shipment and/or changes to the original invoice terms and/or changes to trading conditions and/or changes to associated trading terms stated in facsimiles, letters, voicemails or e-mail correspondence.
Security codes;
All handbooks have security UV codes and light sensitive ink that guard against unauthorized photocopying. Unfortunately, no opened or used handbooks or computer CD dataware can be returned (copyright protection).

8. What If I pay by Bank Transfer?
Locum International accepts US Dollars or Euro bank transfers. Please register for Priority ($ or Euro) FastTrack Shipping when paying by a bank system. | Quick Web Proforma Invoice |

9. What If I pay by check?
Mail the bank draft direct to our onsite bank depot after down loading your invoice. We only process orders for shipping when checks have been received by our bank, that is if you have not register for Priority or FastTrack Shipping | Download Quick Web Proforma Invoice |

10. What If I pay by Credit Card?
For credit card orders please follow the 7 point e-mail instructions we e-mail you. Ask us at contact and we will be more than happy to process your AMEX, MASTER, VISA credit card anywhere in the world.