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The Locum
Paperless Office
FAQ
Frequently
asked
SHIPPING
questions
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1. How long will it take to get my goods - Handbooks,
CMC Files, SOPs or Journals?
Most orders are shipped
direct door-to-door to enduser within 3-4 business days from receipt
of the payment, which means 72 - 96 hours from credit card or electronic
bank transfer confirmation. Shipping
(3-4 business days) is subject to a 'no error transactions'. We utilize
registered, insured airmail or EMS courier for shipping as this is the
most economical means. Our invoice guarantees next three business days
for wire transfers and and pre-approved bank draft payments and 14 -
28 days for private checks (non bank drafts and wires)
Once shipped it usually
takes between 3 - 7 business days
to most parts of the world. Please note there are three world geographic
zones and four shipping levels. Normal,
Priority, FastTrack
and Expedited
Shipping.
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2. Normal
Shipping
Normal
shipping means that your order goes into the shipping queue and is shipped
when your order comes to the top of the dispatch list. There are several
ways (see below) to speed up this shipping routine and at special peak,
high volume times (Dec to March), the normal shipping process can slow
down due to new editions..
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3. Priority Shipping
Your
order is shipped if your firm registers for Priority
Shipping. To register you simply have to fax a copy of your check
payment or bank transfer to +1-561-431-2620. That's All - You have
registered and you bypass all Normal
shipping. It's as simple
as that and well worth it. Of course we can streamline our orders
when we know what's in the pipeline - so its good for us too.
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4.
FastTrack Shipping - USD $ or Euro Bank Transfer
Payments.
You
can really FastTrack your shipments. Payment is in USD $ or Euro.
This is very much faster than Priority Shipping.
To
register for FastTrack
you simply have to fax a copy of your bank-to-bank transfer documents
to
+1-561-431-2620.
That's All - You have registered and you bypass all Normal
and Priority Shipping.
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5. EXPEDITED
Shipping - For very urgent orders only
Your firm is first in the queue. You jump
ahead of everyone, but there is an EXPEDITED cost to be the first
name on the shipping list. USD $ is fastest payment procedure however
there is an additional overhead cost of 10% expedited charges for
immediate first-in-line shipment. This shipping method is for clients
who wish to pay for very urgent orders that are required immediately
and cannot wait.
Expedited
orders for "Second Day" and "Next Day Air" shipping, are business
days only.
To
register for Expedited
Shipping
you simply have to fax a proof copy of your bank transfer documents
to + 1-561-431-2620. That's All - Your firm has registered and you
bypass all Normal, Priority
and FastTrack
Shipping. -
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6. Internationally Shipping and How Much Does it Cost?
International shipping is standard as our
publishers are in Europe, Asia and the Middle East. It costs $65 - $75
per EMS air mailed handbook for 4.0 kg weight which represents the average
handbook volume unpacked.
The shipping cost are $65 - $75 for postal
weights of 2.1 - 3.99 Kg each and $75 - $99 for postal weights of 4.0
- 7.0 Kg each.
Note all Int. Journals titles and editions
are mailed totally free of charge anywhere. Firms may register and insure
journal subscriptions at a nominal cost to insure no mail loss or damage.
Please click here to request an exact Proforma
invoice.
We will provide you an exact invoice quote,
based on an e-mail request of your chosen shipping levels, before we
ship your goods, if you wish. Your final receipt will show exact costs
Your receipt will reflect the actual air shipping
cost at the time of weighing and air shipping to the different postal
zones. Please note that shipping and insurance estimations may change
marginally from time to time, as postal rates change, and may occasionally
differ very slightly from the initial e-mail quotation which comes off
a fixed list.
All shipping is priority post, first class
air mail when under 2 kg and by EMS courier when over 2 Kg and the parcel
is insured for a 100% replacement, if lost or damaged.
Trans-shipment, rerouting demurrage charges,
and natural disaster
Transshipments, on-route cancellations, or reroutes are not insured
nor is freight covered for the re-shipment. Warehousing demurrage costs
may range from $2.90 to $5.90 /kg/day when on-route for trans-shipment
or on-route cancellations or shipping redirections occur or delivery
cannot be achieved such as protocol or contract violations. Clients
are responsible for these additional costs incurred by the shipper,
shipper agents and/or publisher and other related transportation parties.
Publishers, shippers and insurers are not responsible for damages accord
directly or indirectly due to war, armed conflict or natural disasters,
such as flood, water, wind, hurricane, tornado, earthquake and such
other man-made or non-man made natural occurrences (Acts of God'').
Alternate
Shipping Address
In the very rare cases where Locum Shippers cannot ship to a specific
destination or address, purchasing clients are required to present an
alternative USA or EU shipping address.
Note: On request we will provide you with
an exact courier quote from EMS
before shipping items, door-to-door for expedited courier orders.
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7. What is LIG credit
/ return / non-return or exchange policy?
All
handbooks in perfect, unopened, resaleable condition (in the original
shipping material), ordered in genuine error or duplicated, can be canceled,
within 30 days of placing the initial handbook order
for a prorate refund, less costs.
If you intend to return an unopened, unused handbook, you must first
contact us for return and shipping instructions.
International clients may e-mail Locum
International Group for a Skype connection
Credit / Changes
to Trading Conditions
We will access a credit less shipping,
insurance and handling charges once the returns are accepted, inspected
and processed (it takes about 3-12 weeks). When an entire set or sets
of the 12 / 24 / 33 / 55 Handbook volumes or complete set or series
is printed-on-demand (POD) then no returns are permitted and no claims
are processed, as the order is a special request. Cancellations or order
changes occurring during 'shipping-in-process', transit or while 'shipped
in transit via bonded warehouses' would generate and require additional
re-shipping, re-insurance and appropriate warehouse demurrage charges
that occurred after changes to invoice activation terms and/or notification
of shipment and/or changes to the original invoice terms and/or changes
to trading conditions and/or changes to associated trading terms stated
in facsimiles, letters, voicemails or e-mail correspondence.
Security codes;
All handbooks have security UV codes and light sensitive ink
that guard against unauthorized photocopying. Unfortunately, no opened
or used handbooks or computer CD dataware can be returned (copyright
protection).
8. What
If I pay by Bank Transfer?
Locum International accepts US Dollars or
Euro bank transfers. Please register for Priority
($ or Euro)
FastTrack Shipping when paying by a bank
system.
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9. What If I pay by check?
Mail the bank draft direct to our onsite bank
depot after down loading your invoice. We only process orders for shipping
when checks have been received by our bank, that is if you have not register
for Priority
or
FastTrack Shipping
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10. What
If I pay by Credit Card?
For
credit card orders please follow the 7 point e-mail instructions we e-mail
you. Ask us at contact and we will be more than
happy to process your AMEX, MASTER, VISA credit card anywhere in the world.
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