Frequently Asked Questions Locum International fast track procedures

1. How long will it take to get my goods - Handbooks, CMC Files, SOPs or Journals?
Most orders are shipped within 5 business days from actual receipt of the payment via bank check, credit card or electronic bank transfer confirmation. LIG's policy is not to ship editions just going out-of-date. The latest updated and expanded editions will always take shipping priority. This LIG policy is never violated especially when new editions are about to be published. Obsolete editions are totally withdrawn and removed three months prior to any new edition publishing date.

Since 2006 the Group Publishing Division modernized to an advanced internet web-based electronic and print-on-demand (POD) global operation rendering central server and printing facilities obsolete. Known as 'Cloud computing and publishing' all software and storage is a web based internet publication system for electronic or POD requirements that allows for the creation, editing and updating of all LIGs publications.

Alternate Address
In the rare cases where Locum Shippers cannot ship to a specific destination or address purchasing clients are required to present a USA or EU shipping address.

We utilize registered fully 100% replacement insured airmail or courier for print shipping as this is the most economical means. Once shipped it usually takes between 3 - 10 business days to most parts of the world.

2. Shipping Levels
Please note there are four levels of shipping. Normal, Priority, Fast Tract and Expedited Shipping. Expedited orders for "Second Day" and "Next Day Air" shipping, are also business days only.

LIG will process your purchases, free of any country salestax / GST / VAT / local or any custom taxes etc. in either the UK, IOM, USA, RSA, Ireland or Israel.

3. What if an item is out of stock?
99% of our titles are in stock all the time and can be shipped within 48 - 96 hours of payment. In the event that a specific handbook is on backorder or a new edition is about to be published, then shipping will be delayed, we will send you an e-mail to notify you, and give you the option to cancel your order. Clients may view all new handbook editions or temporary out-of-print editions volumes.
Visit our global modern up-to-date printing facilities

4. Locum Paperless Office
The Locum International Group and Locum International Publishers operate an entirely 100% paperless office. Checks are mailed direct to our on site bank depot while credit card information is processed electronically utilizing email scan via our modern secure online processing system.

5. Do you Share or Sell my Personal Information?
No, we never share your name, or other demographic information with anyone - ever! We may let you know about new specials, delays, tracking information, new handbook editions, issues or updates to our web site which will enable you to save even more money. In the same way LIG protects your privacy. LIG rigidly protects its copyright and intellectual property. Due to our authors copyright and intellectual property rights LocumGroup will refuse sale of delivery to anonomous end-users where the possibility of an infrigement can occur.

6. Do you Ship Internationally and How Much Does it Cost?
International shipping is standard as our publishers are in Europe, Africa, Asia and the Middle East. It costs USD $99 per insured, global priority mail handbook ~ 5 kg weight which represents the current average handbook volume in two parts. The courier shipping and replacement insurance costs per Handbook volume will not exceed USD $99 for postal weights up to 4 Kg

LIG will process your purchases, free of any country salestax / GST / VAT / local or any custom taxes etc. from our publishers in either the Asia, Africa, EU, UK, IOM, SINGAPORE, SWITZERLAND, USA, RSA, Israel or Ireland.

Your receipt will reflect the actual air shipping cost at the time of weighing and air shipping to the different postal zones. Please note that shipping and insurance estimations may change marginally from time to time, as postal rates change, and may differ from the initial e-mail quotation.

All shipping is priority post, first class air mail - and the parcel is insured for a 100% replacement, if lost or damaged. Furthermore your credit card transaction is safe via our state-of-the-art digital fax processing system.

Note: We will provide you with an exact EMS courier quote from EMS/UPS/DHL/FEDEX before shipping items, door-to-door for expedited courier orders. EMS Priority Global Express Mail is the MOST cost effective and usually FASTEST shipping service recommended by LIG.

7. What is LIG Credit/return/exchange policy?
All handbooks in perfect, unopened, resaleable condition (in the original shipping material), ordered in error, can be canceled, within 30 days of placing the initial handbook order for a prorate refund, less costs.
If you intend to return an unopened, unused handbook, you must first contact us for return and shipping instructions.
We will pass a credit less shipping, insurance and handling charges once the returns are accepted, inspected and processed (it takes about 3-6 weeks). When an entire set or sets of the 24 / 33 Handbook volumes series is printed-on-demand (POD) then no returns are permitted and no claims are processed. Cancellations or order changes occuring during shipping in process, transit or while shipped in transit via bonded warehouses would generate and require additional reshipping, re-insurance and appropriate warehouse demurrage charges.

All handbooks have security UV codes and light sensitive ink that guard against unauthorized photocopying. Unfortunately, no opened or used handbooks or computer CD dataware can be returned (copyright protection).

8. Locum International fact sheet
LocumUsa.com is a division of Locum International Group (LIG) who are world leaders in their technical and publishing fields since 1969. Locum strives to provide the most competative prices and availability worldwide to drug development and research units. Locum international Group of companies worldwide are one of the first groups to operate a totally paperless office. Locum's entire back office and global sales are paperless divisions seamlessly integrating both staff and client operating systems.

9. Payment by Check, Wire or Google Checkout (Credit Card)
You have the option to scan your international check or TT wire (to initiate the processing procedure right away) Scan check and wire details directly to Locum email.
Payment in US /Euro Bank checks are not as fast as US Dollars / Euro sent by TT Bank Transfer from bank-to-bank. Bank Transfer charges are marked "OUR" - on Line 71B. Email Locum for PDF electronic invoice with full details of the our bank account for TT wires.

10. Just what is an ISSN?
ISSN is an acronym for "International Standard Serial Number". The 8-digit numbering system utilized by the publishing industry gives every serial a unique identification number. You can instantly and almost assuredly find the exact journal / handbook you are looking for if you posses the 8 digit ISSN for the book you are looking for. The ISSN number can be found on the back of any book (you'll see the letters ISSN followed by the 8 digit number) as well as on the "copyright page."

11. Group or bulk order discounts.
For group or bulk orders (more than 10 units) please e-mail us {contact) and we will be more than happy to provide a very special quote - giving you a handsome discount. Authorized agents and booksellors receive special rates for orders over 100 and 200 volumes (200 or 400 Handbooks) per year.

2010/11 - Monthly web updates by Group Webmaster